Spring ComplianceTool

UI/UX Design
Spring Marketing Capital
2023-24
Overview
Our internal team, consisting of CA, Legal, Founders, and Fund Managers, once struggled with the complexities of compliance management. Tasks were scattered, deadlines were missed, and communication was challenging. That's when we introduced our custom-built Compliance Tool, designed specifically for us. This tool streamlined task management, offered real-time status insights, and simplified document handling.
Existing Process
Currently, compliance management relies on an Excel-based calendar for tracking deadlines, managed primarily by the Finance Head, who oversees compliance tasks across different entities and funds. This manual process is time-consuming and inefficient, lacking automated reminders, which requires the Finance Head to follow up manually with team members. Communication with external lawyers and tax advisors, who assist in compliance but do not directly use the tool, is handled via email.
Insights from the research
We evaluated the existing process, benchmarked similar products, and interviewed the Finance Head and other key users. This approach provided a comprehensive understanding of current challenges and user needs, guiding the development of our Compliance Management tool.
Pain Points and Challenges:
  1. Manual Processes: Current task tracking and follow-up are inefficient and time-consuming due to reliance on manual methods.
  2. Excel-based Calendar: The calendar lacks automated reminders, and external lawyers and tax advisors may not use the tool directly.
  3. Communication: There is a need to balance email simplicity with the efficiency of a tool-based system.
User Group Requirements:
  1. User Groups: Admins, Makers, Checkers, and External Partners each have distinct needs.
  2. Customization: Customizable workflows and permissions are essential to cater to specific roles effectively.
Features of Similar Compliance Management Tools
  1. Centralized task storage
  2. Assignment of responsibilities
  3. Automated reminders and dashboards
  4. Proof of completion retrieval
  5. Regulatory compliance adherence
  6. Robust data security
Information on Relevant Compliance Regulations
  1. Regulations: The tool must consider SEBI, RBI, Income Tax, LLP Act, Trustee, and FSC regulations.
User Interaction and Feature Preferences
  1. Valued Features: Task assignment, notifications, document storage, and compliance tracking.
Opportunities for Automation
  1. Current Use: Google Calendar for reminders indicates openness to automation.
  2. Potential Automation: Notifications and reminders can enhance efficiency.
Key Metrics and Performance Indicators
  1. Important Metrics: Compliance task progress, delays, and overall compliance health.
  2. Reporting Needs: Monthly reports grouped by compliance categories.
Communication Patterns and Collaboration Needs
  1. Current Communication: Primarily through email.
  2. Collaboration Needs: Document reviews, approvals, and task assignments are crucial for efficient compliance management.
Solutions
Based on our insights, we mapped out essential features and created detailed user groups and personas. We then developed comprehensive user flows, sitemaps, content inventories, wireframes, and finalized the UI design. This structured approach ensured the Compliance Management tool effectively addresses user needs, streamlines processes, and enhances overall efficiency.
Rapid MVP Development and Component-Based UI Design
We prioritized quickly developing a Minimum Viable Product (MVP) to expedite user testing and gather feedback. To achieve this, we focused on a component-based design approach, treating the entire interface as modular components. This strategy allows us to easily integrate a unique visual language in the future, ensuring flexibility and scalability in our design while meeting our immediate goal of rapid deployment.
Tom Jose , Raghunath J (UI/UX Team)
Natasha Dhinda (Compliance Manager)
The team

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