Insights from the research
We evaluated the existing process, benchmarked similar products, and interviewed the Finance Head and other key users. This approach provided a comprehensive understanding of current challenges and user needs, guiding the development of our Compliance Management tool.
Pain Points and Challenges:
- Manual Processes: Current task tracking and follow-up are inefficient and time-consuming due to reliance on manual methods.
- Excel-based Calendar: The calendar lacks automated reminders, and external lawyers and tax advisors may not use the tool directly.
- Communication: There is a need to balance email simplicity with the efficiency of a tool-based system.
User Group Requirements:
- User Groups: Admins, Makers, Checkers, and External Partners each have distinct needs.
- Customization: Customizable workflows and permissions are essential to cater to specific roles effectively.
Features of Similar Compliance Management Tools
- Centralized task storage
- Assignment of responsibilities
- Automated reminders and dashboards
- Proof of completion retrieval
- Regulatory compliance adherence
- Robust data security
Information on Relevant Compliance Regulations
- Regulations: The tool must consider SEBI, RBI, Income Tax, LLP Act, Trustee, and FSC regulations.
User Interaction and Feature Preferences
- Valued Features: Task assignment, notifications, document storage, and compliance tracking.
Opportunities for Automation
- Current Use: Google Calendar for reminders indicates openness to automation.
- Potential Automation: Notifications and reminders can enhance efficiency.
Key Metrics and Performance Indicators
- Important Metrics: Compliance task progress, delays, and overall compliance health.
- Reporting Needs: Monthly reports grouped by compliance categories.
Communication Patterns and Collaboration Needs
- Current Communication: Primarily through email.
- Collaboration Needs: Document reviews, approvals, and task assignments are crucial for efficient compliance management.